BNP Paribas Fortis




BNPPF Brussels has a Customer Experience Center (CEX) of about 20 designers (service, concept and UX/UI designers) and we are all assigned to projects to create innovative user experiences. One of my assignments was to conceptualize, test and create a valid user experience for notifications and alerts for PC Banking Business. 

2.1 dashboard account – notifications flyout todo@2x_600x570


The challenge was to divide your time over more than one project at once. We used of the info held by the other designers and managers, and searched for info necessary for your project. Your task to cooperate with agile teams and stakeholders on one side and the CX team on the other side. To hold the component library as a bible in mind, and create lean solutions for problems in sprints. (This example is the document center I was UX designer for)

2.2 sign document@2x_600x358



I had several projects under my wings during the 8 months I was there, mostly for (Retail) PC Banking Business. I did the UX for the notifications & tasks, for the document center and for the Investment app (IMP) which was a hybrid app for experienced investors. Unfortunately the IMP app got put on hold, because of the murdering competition. I also worked on a concept for consent and search. 


Selected Works

INGUX Design

AXA InsuranceUX design: co-creation, prototyping, usertesting

Moneyou LoansUX Design