Notifications for BNPPF – Louise-Lotte Brekelmans

Notifications for
Easy Banking Business
BNP Paribas Fortis

BNPPF wanted to install notifications, as a way for different departments of the bank to communicate to users, about alerts and tasks-to-be done.

Role
I worked in a large CX team with service designers, UX and UI designers in 2016-2017 in Brussels. It was my first time in such a large design team with so many disciplines and an eye-opening experience for me.

Location
I worked mostly in the Boreal building, in Brussels. In a large CX team with service designers, UX and UI designers in 2016-2017. It was my first time in such a large design team with so many disciplines and an eye-opening experience for me. I worked on several projects for 9 months.

Challenge
• Create flows for clear communication between the bank & users
• Understand all use cases
• Draw several flows & screens using BNPs component library. They varied from notifications: signing contracts (with multiple business owners), asking for ID card renewals, to alerts about changes in the account, from salary to calendar based payments.
• have good UX writing skills
• prepare user tests for ease of use
• co-write user test scenarios
• skills to work with stakeholders on several levels as well as the agile team

Tools & Methods
• prepare click-models in Sketch & Invision
• create new UX patterns, finding colors & icons
• work with a UX concept designer
• work in CX team
• work with BNP component library